Answers to common questions about orders and preorders, payment, shipping, and returns. If you cannot find your answer, please reach us through the Contact page.
Orders and preorders
Can I cancel or change an order after it is confirmed?
No. For preorder and in-stock products alike, we do not accept customer-requested cancellations, partial cancellations, quantity reductions, or substitutions after an order is confirmed, including before release or dispatch. Please review your order carefully and consider your purchase fully before checking out. Thank you for your understanding.
Can release dates change?
Yes. Manufacturer release dates may be brought forward, postponed, or changed. We update product information based on the information we can confirm. A change of release date is not a ground for cancellation.
Do preorders have a closing date or quantity limit?
Any preorder closing date or quantity limit is shown on the product page. Preorders may close before the closing date when the available allocation is exhausted.
What happens if the manufacturer cannot supply my item?
If we cannot supply a product because the manufacturer or supplier cancels or reduces the allocation, we will notify you and refund the affected product to the original payment method.
Payment
Which payment methods can I use?
Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Only methods available for your device and order are shown at checkout.
When is payment taken?
Payment is captured when the order is placed, including for preorders, subject to the terms of the selected payment provider.
Shipping
Where do you ship?
We deliver only within Japan. We do not ship overseas.
When is shipping free?
Shipping is free when the discounted merchandise total is ¥30,000 or more. Below ¥30,000, Shopify shows ¥0 shipping because postage is not collected at checkout; the actual postage is paid to Yamato Transport on delivery (送料着払い).
What if my order ships in more than one parcel?
For qualifying orders of ¥30,000 or more, we cover Yamato Transport postage for every required parcel. Below ¥30,000, you pay the combined actual Yamato postage for all parcels. Packing materials are never charged.
When will my order be shipped?
Preorder products are dispatched promptly after release, once they arrive at our warehouse and our staff have inspected the exterior and condition of each item and packed it carefully.
How can I track my order?
The shipping confirmation email we send after dispatch includes a tracking number you can use with Yamato Transport's tracking service.
See our Shipping policy for full details.
Returns and exchanges
What if an item arrives damaged, defective, or incorrect?
Contact info@risingfun.store within 7 days of delivery with your order number and clear photographs. After verification, we will explain the replacement, return, or refund procedure.
Can I return an item for customer convenience?
Contact us within 14 days of delivery. We accept such returns only for unused, unopened items in their original condition, and the customer pays return shipping. Opened trading-card boxes or packs and products with broken factory seals are not eligible. Returns sent without prior approval are not accepted.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days after we inspect the return. See our Returns, Refunds, and Preorder Cancellations policy for details.
Contact
How can I contact you?
Use the form on our Contact page or email info@risingfun.store. For questions about an order, please include your order number.