Returns, Refunds, and Preorder Cancellations

Last updated: August 24, 2026

Order cancellations and changes

All orders are final once confirmed. We do not accept customer-requested cancellations, partial cancellations, quantity reductions, substitutions, or other order changes after an order is placed, including before release or dispatch. Please review the product, quantity, estimated release timing, delivery address, and payment details carefully, and consider your purchase fully before completing checkout. Thank you for your understanding.

This restriction does not limit rights that cannot be excluded by law. If we cannot supply a product because the manufacturer or supplier cancels or reduces the allocation, we will notify you and refund the affected product to the original payment method.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact info@risingfun.store within 7 days of delivery and include your order number and clear photographs. After verification, we will provide the appropriate replacement, return, or refund instructions. Approved return shipping for our error or a verified defect is paid by us.

Returns for customer convenience

Contact us within 14 days of delivery. A customer-convenience return is accepted only when the product is unused, unopened, in its original packaging, with all seals, tags, accessories, and included items intact, and accompanied by proof of purchase. The customer pays the return shipping cost and is responsible for safe return delivery.

Opened trading-card boxes or packs, products with broken factory seals, gift cards, and items that cannot be resold for hygiene, safety, or licensing reasons are not eligible for customer-convenience returns. Returns sent without prior approval are not accepted.

Refunds

We will inspect an approved return and notify you of the result. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card issuer may need additional time to post the refund. For orders below ¥30,000, Yamato postage paid directly by the recipient on delivery cannot be refunded by Rising Fun Store.

Contact and return address

Start every return by emailing info@risingfun.store. We provide the return address and instructions after approval.