📦 Shipping Policy – Rising Fun

We are excited to deliver fun right to your doorstep! Below is our shipping policy for our valued customers in Japan and across Europe (Germany, Italy, France, Spain).

📍 Shipping Destinations

We currently ship to:

• Japan
• Germany
• Italy
• France
• Spain

🚚 Processing Time

• All orders are processed within 3–7 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has been shipped.

🇯🇵 Shipping to Japan

• Shipping Method: Standard Domestic Shipping
• Estimated Delivery Time: 2–5 business days
• Shipping Fee: Calculated at checkout based on item weight and destination
• Free Shipping: Available for orders over ¥10,000

🇪🇺 Shipping to Europe (Germany, Italy, France, Spain)

• Shipping Method: International Standard or Express (via DHL, FedEx, or local postal service)
• Estimated Delivery Time:
  • Standard: 14–30 business days
  • Express: 7–14 business days
• Shipping Fee: Calculated at checkout based on destination and item weight
• Free Shipping: Not available

🧾 Customs & Duties

• Japan: No customs fees for domestic orders.
• Europe: International orders may be subject to import duties, VAT, or customs fees imposed by your local government. These charges are not included in our prices and must be paid by the customer upon delivery.

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can track your package anytime using our tracking page.

❗ Delays & Exceptions

While we do our best to ensure fast delivery, occasional delays may occur due to customs processing or external shipping carrier issues. If your order is significantly delayed, please contact us — we’re happy to help!

📩 Questions?

If you have any questions about your order or shipping options, please reach out to us at: info@risingfun.store